Online Safety Guideऑनलाइन सुरक्षा गाइड
Your complete guide to protecting yourself and your family from digital fraud in India in plain language, Hindi and English.
"सुरक्षित रहें, सतर्क रहें एक कदम में सब कुछ जानें।"
Digital Safety Basicsबुनियादी डिजिटल सुरक्षा
Six golden rules every Indian internet user must know. Memorise these they stop 80% of scams.
Never share OTP
OTP कभी शेयर न करें
No bank, RBI, government, or payment app ever asks for your OTP. If anyone asks it's a scam.
PIN only sends money
PIN केवल पैसे भेजती है
Your UPI PIN is needed to SEND money. Receiving money needs no PIN. If they ask your PIN to 'send' you money run.
Verify before trusting
विश्वास से पहले जांचें
Call the official number. Visit the official website. Confirm via a second channel before acting on any urgent claim.
Urgency is a weapon
तात्कालिकता एक हथियार है
Fraudsters create fake deadlines 'Your account will be frozen in 2 hours'. Take a breath. Verify independently.
Free = Suspicious
मुफ़्त = संदिग्ध
Free iPhone, lottery wins, job with no interview anything that sounds too good almost certainly is.
Screenshot, then report
स्क्रीनशॉट, फिर रिपोर्ट
Before blocking a scammer, screenshot the conversation. This evidence helps law enforcement act faster.
UPI & Digital Payments SafetyUPI और डिजिटल भुगतान सुरक्षा
UPI fraud alone accounts for 40%+ of all cybercrime complaints in India. These rules close the most common attack vectors.
DO: Check the UPI ID before every payment even to familiar contacts
हर भुगतान से पहले UPI ID जांचें
DO: Use the RakshaAI scanner to verify UPI IDs before sending large amounts
बड़ी राशि भेजने से पहले स्कैन करें
DO: Enable transaction limits on your UPI app for safety
लेनदेन सीमा चालू करें
NEVER: Never enter your PIN in a 'collect request' that is a payment FROM you
कलेक्ट रिक्वेस्ट में PIN न डालें
NEVER: Never scan a QR code sent by someone 'paying' you QR codes only take money
भुगतान करने वाले का QR स्कैन न करें
NEVER: Never share your UPI-linked phone number + bank account details together
UPI नंबर और बैंक विवरण एक साथ शेयर न करें
The Golden Rule of UPI याद रखें
Receiving money needs NO PIN, NO OTP, NO app install, NO QR scan. If someone says otherwise, they are stealing from you.
पैसे पाने के लिए PIN, OTP, ऐप या QR की जरूरत नहीं होती।
Call & SMS Scam Warning Signsकॉल और SMS घोटाले की पहचान
Claims to be from CBI, ED, Narcotics, or RBI
CBI/ED/RBI बताना
Hang up. Real agencies never do 'digital arrest' by phone.
Asks you to stay on video call for hours ('Digital Arrest')
घंटों वीडियो कॉल पर रखना
End call immediately. File report on 1930.
Offers to update your SIM / KYC over the phone
फोन पर SIM/KYC अपडेट करना
Visit your operator's store in person only.
Says your family member is in trouble and needs money fast
परिवार की झूठी आपात स्थिति
Call the family member directly on a known number.
Sends a link via SMS asking for 'verification'
SMS में 'वेरिफिकेशन' लिंक
Never click. Copy and check on RakshaAI first.
Pressures you NOT to tell anyone
किसी को न बताने का दबाव
The pressure itself proves it's a scam. Tell family immediately.
App & Device Safetyऐप और डिवाइस सुरक्षा
Download only from official stores
केवल आधिकारिक स्टोर से डाउनलोड करें
Google Play Store and Apple App Store only. Never install APK files sent via WhatsApp, Telegram, or SMS.
Review app permissions carefully
ऐप की अनुमतियाँ ध्यान से देखें
A flashlight app does NOT need your contacts, SMS, or camera. Reject suspicious permissions.
Avoid screen-sharing apps with strangers
अजनबियों के साथ स्क्रीन शेयरिंग से बचें
AnyDesk, TeamViewer only use with people you 100% trust. Fraudsters use these to grab OTPs in real time.
Keep apps updated
ऐप को अपडेट रखें
Security patches close loopholes that scammers exploit. Enable auto-updates for banking apps.
Log out from unused sessions
अप्रयुक्त सत्र से लॉग आउट करें
Check your WhatsApp Linked Devices, Google Account Active Sessions monthly and remove unknown devices.
Use a separate number for financial apps
वित्तीय ऐप के लिए अलग नंबर
Keep your banking/UPI SIM separate from the number you share publicly on social media.
Phishing & Fake Links Checklistफ़िशिंग और नकली लिंक की जाँच
Before clicking any link especially from SMS, email, or WhatsApp run through this checklist.
Hover over any link before clicking check the domain carefully
क्लिक से पहले लिंक होवर करें
Look for https:// (padlock icon) but note: https alone doesn't mean safe
https:// जांचें
Watch for misspellings: sbi-bank.com, paytrn.com, amaz0n.in
गलत वर्तनी देखें
Never log in to your bank from a link in an email or SMS
ईमेल/SMS लिंक से बैंक लॉगिन न करें
Bookmark official bank and government websites, use only bookmarks
आधिकारिक साइट बुकमार्क करें
If in doubt, paste the URL into RakshaAI's website scanner
संदेहास्पद URL RakshaAI पर जांचें
Spot a Fake URL Examples
Protecting Your Familyअपने परिवार को कैसे बचाएं
Different family members face different threats. Tailor your safety conversations accordingly.
Elderly Parents
बुजुर्ग माता-पिता
- Set up WhatsApp's 'Silence Unknown Callers' on their phone
- Create a family rule: never transfer money without a family member's confirmation
- Explain that CBI/police never call or video call for arrests
- Check their phones monthly for unknown APK files or screen-sharing apps
Children & Teenagers
बच्चे और किशोर
- Teach them to never share personal details in online games
- Explain that strangers offering gifts/money online always want something back
- Set parental guidance on app stores to prevent accidental downloads
- Discuss sextortion openly shame keeps victims silent; knowledge protects them
Working Adults
कार्यरत वयस्क
- Verify job offers through company's official website before providing documents
- Use a VPN on public Wi-Fi when accessing banking apps
- Enable 2FA on all email and social media accounts
- Never install apps suggested by 'IT support' callers you didn't contact first
Glossary साइबर शब्दकोश
Common terms used in cyber fraud explained in plain language (Hindi + English)
OTP (वन-टाइम पासवर्ड)
A temporary code. Never share with anyone not even bank staff.
UPI PIN
Your secret PIN to authorize UPI payments. Only YOU must type it.
Phishing (फ़िशिंग)
Fake websites or messages designed to steal your credentials.
Smishing (SMS फ़िशिंग)
Phishing via SMS a fake link in a text message.
Vishing (Voice Phishing)
Phone call fraud caller pretends to be a bank/government official.
Digital Arrest (डिजिटल अरेस्ट)
Fake video 'custody' by imposters posing as police/CBI. NOT a real concept.
KYC Fraud
Scammers claim your KYC is expired to steal your details over call.
Deepfake
AI-generated fake video of a real person used to spread fraud.
Money Mule
Victim used as a middleman to transfer stolen money also illegal.
Chargeback
A formal request to reverse a fraudulent transaction raise with your bank immediately.
Emergency Response What to Do NOWआपातकालीन कार्रवाई तुरंत करें
If you have been scammed, time is critical. Every minute counts for fund recovery.Speed of action = chances of recovery.
Call 1930 immediately
तुरंत 1930 पर कॉल करें
National Cybercrime Helpline available 24/7. Report within 1 hour to maximize fund freezing chances.
Call your bank's fraud line
बैंक के फ्रॉड नंबर पर कॉल करें
Ask them to freeze the beneficiary account and raise a chargeback. Have your transaction UTR ready.
File on cybercrime.gov.in
cybercrime.gov.in पर रिपोर्ट करें
File a detailed complaint with screenshots, account numbers, and phone numbers used by the fraudster.
Change passwords & secure accounts
पासवर्ड बदलें और अकाउंट सुरक्षित करें
If you shared any credentials or installed any apps, change all passwords and revoke app permissions immediately.
File an FIR at your local police station
नजदीकी थाने में FIR दर्ज करें
Bring printed transaction records, screenshots, and your cybercrime portal complaint number.
Report on RakshaAI
RakshaAI पर रिपोर्ट करें
Your report warns others using the same UPI ID, phone number, or link. Protect the next victim.
Emergency Contacts at a Glance आपातकालीन नंबर
Frequently Asked Questions
अक्सर पूछे जाने वाले प्रश्न
My father transferred ₹50,000 to a scammer. Can we get the money back?
क्या ठगे गए पैसे वापस मिल सकते हैं?
Possibly if you act fast. Call 1930 within 1 hour. The cybercrime portal can freeze beneficiary accounts before the money is withdrawn. Recovery rates are higher when reported within 24 hours.
Is it safe to share my UPI ID publicly?
क्या UPI ID सार्वजनिक रूप से शेयर करना सुरक्षित है?
Yes your UPI ID alone lets others send you money, but they cannot withdraw from you. However, don't combine your UPI ID with your bank account number and IFSC on any public forum.
Someone is blackmailing me with personal photos. What should I do?
कोई निजी फ़ोटो से ब्लैकमेल कर रहा है क्या करें?
Do NOT pay paying never ends blackmail. Immediately report to cybercrime.gov.in under the 'Cyber Blackmail / Threatening' category. Also contact the NCPCR helpline (1098) if the victim is a minor. Block the account on all platforms.
I installed an APK file from WhatsApp. Is my phone safe?
WhatsApp से APK इंस्टॉल किया क्या फोन सुरक्षित है?
Uninstall it immediately. Then check Settings → Apps for anything you don't recognize. Change all important passwords from a different device. Run a Google Play Protect scan. Consider factory resetting if you saw any suspicious account activity.
How do I explain online scams to elderly relatives who don't use smartphones confidently?
बुजुर्गों को समझाने का आसान तरीका क्या है?
Use one simple rule they can remember: 'OTP mat do, PIN mat do, paise mat bhejo bina pooche' (Don't share OTP, don't share PIN, don't send money without asking family first). Print and paste near their phone.
Share This Guide गाइड शेयर करें
Send this page to your parents, children, or anyone you care about.
"एक जानकारी दस परिवारों को बचा सकती है।"
(One piece of knowledge can protect ten families.)
Verify Before You Trustविश्वास से पहले जांचें
Got a suspicious UPI ID, phone number, or link? Run a free check on RakshaAI before you interact.
Social Media Safetyसोशल मीडिया पर सुरक्षा
Lock your profile
प्रोफाइल लॉक करें
Set all social media accounts to private/friends-only. Romance scammers harvest profile photos and personal details.
Never accept 'job offers' from strangers on Instagram/LinkedIn DMs
DM में जॉब ऑफर से सावधान
Legitimate recruiters use official email. DM job offers often lead to task-based fraud or money mule traps.
Verify investment advice before acting
'निवेश टिप्स' जांचें, फिर करें
Fake SEBI groups and celebrity-themed Telegram channels promise guaranteed returns. SEBI is the only regulator check SEBI.gov.in.
Don't overshare travel plans
यात्रा योजनाएं सार्वजनिक न करें
Posting that you're away from home can enable physical fraud at your residence. Share after returning.